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Families
Sharing healthcare costs with parents, children, or siblings.
Providers
Reducing bad debt, admin, and payment delays.
FractalPay Privacy Policy
At FractalPay, we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Privacy Policy
1. Collection of Personal Information
We collect personal information necessary to provide our services, which includes facilitating payments, ensuring compliance, and providing customer support.
Types of Data Collected:
Identity Data: Name, date of birth, and identity documentation (for KYC/AML purposes).
Contact Data: Email address, telephone number, and residential address.
Financial Data: Bank account details, payment card information, and transaction history.
Health/Sensitive Data (PHI): Information related to services received (e.g., provider details, service type), strictly necessary for payment processing and claim management
Technical Data: IP address, browser type, device details, and usage data from the web application.
Methods of Collection:
We collect data when you:
Register for a FractalPay account (Web App or Early Access).
Submit financial transactions or invoices through the platform.
Interact with our customer support channels (email, phone, contact form).
Use our website (via cookies and analytics tools).
2. Use of Personal Information
We use your data solely for the following primary purposes:
To process and complete transactions between families and providers.
To comply with legal and regulatory obligations (KYC, AML, CTF, Australian privacy laws).
To provide customer support and manage your account.
To improve our service through internal data analysis (using aggregated and anonymized data where possible).
To communicate with you about service updates and security notices.
3. Disclosure of Personal Information
Your personal information will only be disclosed to third parties as necessary to provide the service or meet legal requirements.
Service Providers: To payment gateway providers and financial institutions to process payments.
Providers: To the service providers/clinics you authorize to receive funds.
Legal/Regulatory Authorities: When required by law, court order, or government authority (e.g., AUSTRAC, ASIC).
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Security of Personal Information
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Data is stored on secure, Australian-based servers.
We use industry-standard encryption (AES-256) for data at rest and TLS 1.2+ for data in transit.
Access to sensitive data is strictly controlled and audited.
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
5. Access and Correction (User Rights)
Under the Privacy Act, you have the right to:
Request access to the personal information we hold about you.
Request correction of any information that is inaccurate, incomplete, or out-of-date.
Data Deletion/Erasure: Request deletion of your account and associated data (subject to mandatory legal retention periods).
You can manage most of your data directly through your FractalPay Web Application account settings.
6. Contacting Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact our Privacy Officer:
FractalPay Privacy Officer
Email: privacy@fractalpay.com.au
Address: Level X, 123 Financial Way, Sydney NSW 2000, Australia